Refund policy

No Refund or Cancellation Policy

All genetic testing kit purchases through Molecular Health Co. are final. Once your order is placed and your kit has been ordered, it cannot be canceled, returned, or refunded, even if the kit remains unopened or unused.

This policy also applies to packages that include a genetic testing kit, genetic report, and personalized nutrient guide. Choosing not to register your kit, submit your sample, or complete your intake form does not make your purchase eligible for a refund.

If your kit arrives damaged, is missing, or contains an incorrect item, please contact us so we can resolve the issue.

By completing your purchase, you acknowledge and accept this policy. This policy does not limit any rights or remedies required by applicable law.